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- HP Community
- Desktops
- Desktop Wireless and Networking
- Cannot show 5GHz Wifi
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11-03-2019 07:01 AM
Hi,
My PC could connect to both 2.4 GHz and 5 GHz in the past, but after upgrade to Win 10 Pro, It cannot show up 5 GHz wifi.
Could you please help me to solve this issue?
Thanks in advanced!
Solved! Go to Solution.
Accepted Solutions
11-03-2019 07:12 AM
Hi:
Yes, I agree that your PC should be able to connect to the 5.0 GHz wifi band.
The parts list for your PC indicates that it comes with a Realtek 8821CE dual band AC adapter.
http://partsurfer.hp.com/Search.aspx?searchText=6DV44AA
The only suggestion I can offer, would be to update the wifi driver to the latest version, restart the PC, and see if that resolves the problem.
2024.0.10.103/2024.0.4.108 Aug 22, 2019
This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, RTL8822BE andRTL8822CE wireless LAN Controller in the supported notebook and desktop models running a supported Windows 10 or Windows 10 Cloud operating system.
11-03-2019 07:12 AM
Hi:
Yes, I agree that your PC should be able to connect to the 5.0 GHz wifi band.
The parts list for your PC indicates that it comes with a Realtek 8821CE dual band AC adapter.
http://partsurfer.hp.com/Search.aspx?searchText=6DV44AA
The only suggestion I can offer, would be to update the wifi driver to the latest version, restart the PC, and see if that resolves the problem.
2024.0.10.103/2024.0.4.108 Aug 22, 2019
This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, RTL8822BE andRTL8822CE wireless LAN Controller in the supported notebook and desktop models running a supported Windows 10 or Windows 10 Cloud operating system.
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