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‎03-13-2023 05:28 PM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-ch0000 IDS Base Model

Hi, I ordered a 3 year carepack with the laptop that I ordered. All of the emails led me to believe that my laptop was automatically registered. Now, a year after purchase, the website says that I never had a carepack and my warranty is expired. I have receipts for proof that I bought it, but I am now unable to talk to a real person since I "dont have" a warranty anymore

Category:
1 REPLY 1

‎03-16-2023 05:42 AM

HP Recommended

Hi @Daniel1211,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

You may go through this link and see if you can register your care pack. 

 

If that does not work, This might require one on one interaction to fix the issue.

I request you talk to HP support they will help you with remote assistance if required. 

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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