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‎11-09-2020 02:28 PM

HP Recommended
Product: HP Pavilion 27-a000 All-in-One Desktop PC series (Touch)
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Pavilion 27-a000 All-in-One Desktop PC series (Touch) and my bluetooth has gone out.  I'm guessing I need to replace the dual band wireless card.  I can't seem to find what is going to be compatible.  I'd like to upgrade to whatever is the best I can get for this.

 

Any ideas where to look or what is the most compatible?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-11-2020 01:57 PM

HP Recommended

Hi:

 

Below is the parts list for your PC.

 

https://partsurfer.hp.com/Search.aspx?searchText=V9A95AA

 

The part number of the 3165 AC wifi card is 803344-001

 

I recommend that you upgrade to this model, rather than buying the same card. 

 

It has 4x the throughput, and has BT 5.0.

 

https://www.amazon.com/Intel-Wireless-Ac-9260-2230-Gigabit/dp/B079QH5KW1

 

Below is the link to the service guide which should help you open up the PC.

 

http://h10032.www1.hp.com/ctg/Manual/c05158546

 

There is no procedure to remove and replace the wifi card in particular.

 

You can review this video from a notebook PC for how to replace a similar M.2 card such as what your PC has now.

 

https://www.youtube.com/watch?v=jd78uTVKAVo

View solution in original post

https://www.youtube.com/watch?v=jd78uTVKAVo
youtube.com/watch?v=jd78uTVKAVo
Learn how to remove and replace the wireless module for HP Notebook - 15-da0000, HP Notebook - 15-db0000, HP 250 and 255 G7 Notebook PC For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpsupport. More support options for your HP device are available at ...
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5 REPLIES 5

‎11-09-2020 03:45 PM

HP Recommended

Hi:

 

What is the product number of your PC?

 

Use this guide to find that information.

 

https://support.hp.com/us-en/document/c01492484

 

Please do not post the serial number.

Was this reply helpful? Yes No

‎11-11-2020 01:41 PM

HP Recommended

Product number is V9A95AA#ABA

Model No. 27-a040se

Was this reply helpful? Yes No

‎11-11-2020 01:57 PM

HP Recommended

Hi:

 

Below is the parts list for your PC.

 

https://partsurfer.hp.com/Search.aspx?searchText=V9A95AA

 

The part number of the 3165 AC wifi card is 803344-001

 

I recommend that you upgrade to this model, rather than buying the same card. 

 

It has 4x the throughput, and has BT 5.0.

 

https://www.amazon.com/Intel-Wireless-Ac-9260-2230-Gigabit/dp/B079QH5KW1

 

Below is the link to the service guide which should help you open up the PC.

 

http://h10032.www1.hp.com/ctg/Manual/c05158546

 

There is no procedure to remove and replace the wifi card in particular.

 

You can review this video from a notebook PC for how to replace a similar M.2 card such as what your PC has now.

 

https://www.youtube.com/watch?v=jd78uTVKAVo

https://www.youtube.com/watch?v=jd78uTVKAVo
youtube.com/watch?v=jd78uTVKAVo
Learn how to remove and replace the wireless module for HP Notebook - 15-da0000, HP Notebook - 15-db0000, HP 250 and 255 G7 Notebook PC For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpsupport. More support options for your HP device are available at ...
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‎11-11-2020 03:13 PM

HP Recommended

Thank you so much.  I'll look this over and get the upgraded version. 

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‎11-11-2020 03:15 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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