Complaint regarding instant ink use

[Frank201]

Over 18  months ago I purchased a printer and signed up for instant ink , all was going well until I ran out of ink, was advised some would be sent , and waited nothing , went out and have since purchased at least 3 batches of my own shop bought ink.

I have contacted HP about 3 times online to advise I want out of Instant Ink as message constantly pops up that I can no longer PRINT ON MY OWN PRINTER? Its my inbk I paid for it this is really disgraceful , my daughter wanted to send a print out to an ill relative who cannot get out due to current circumstances.........so they can receive an actual letter.

I cant !!! So annoyed Please explain how to reset this account to allow me to use my own ink without signing up for the worst service available

[TEJ1602]

@Frank201, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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