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xintax
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Message 1 of 2
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Flag Post

Connectivity Issue with the WIFI

HP Recommended
HP 22-2032d
Microsoft Windows 10 (64-bit)

Details:

System Manufacturer: HP

System Model: 2202032d

System Type: x64-baed PC

Processor: Intel Core i3-4160T CPU @3.10GHz, 3100 MHz 2 Cores ...

OS: Microsoft Windows 10 Home Single Language10.0.17763

 

Disclaimer: I have attempted to read the queries with regarding Wifi Connectivity Issues and Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter. However, in all honesty, I cannot understand the discussions. Please forgive me if this is a repeat question but please try to guide me with the assumption that I don't know technical terms. Thank you so much for your patience.

When I opened my PC this morning, I couldn't connect to the Wifi. Opening "Network and Internet Settings">"View your Network Properties", it is indicated there:

 

Name: Wi-Fi

Description Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter

Status: Not Present

Connectivity (IPv4/IPv6): Disconnected

 

Going to device manager, the Device status states:

"Currently, this hardware device is not connected to the computer (Code 45).

 

To fix this problem, reconnect this hardware device to the computer."

 

I cannot conduct the online hardware test precisely because I cannot access the internet on the said computer (no available ethernet at the office either). I also don't know how to open this thing to reconnect the adapter since this is an All-in-One Desktop PC. Please help me.

1 REPLY 1
Lil_Boy_Blue
Level 12
7,692 7,642 335 733
Message 2 of 2
Flag Post
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

HWT WiFI.png

 

https://support.hp.com/gb-en/product/hp-22-2000-all-in-one-desktop-pc-series/7161758/model/7570205

 

 

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