Desktop Wireless and Networking

[SALEM268]

Hello,

I have a wireless and networking problem in my PC; therefore I reset it to the factory situation but unfortuantely wasn't solved; by mistake, I think that I have deteted the wireless drive; I've tried to reinstall it but I couldn't.

[serial number removed]

P/N XS977EAR

Thanks

[Paul_Tikkanen]

Hi:

If you believe that you deleted the wifi driver, then below is the link to the latest W7 wifi driver you need for the Ralink wifi adapter your PC comes with...

This package contains the driver installation package for the Ralink wireless LAN Controllers in the supported models running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71421.exe

[SALEM268]

Hi and thanks for your response but unfortunately it wasn't succefull to install the driver; I don't why.

Is there any other suggestion please?

Thanks again

[Paul_Tikkanen]

You're very welcome.

If the wifi adapter needs a driver, there will be a device labeled as a Network Controller under an 'Other Devices' category.

If you do not see such a device, most likely it is not a driver issue, but a hardware issue (failed wifi adapter).

[SALEM268]

Thanks again

if you have some time, this is the sotry: I was connected to the internet using the wireless connection; one day, I lost the wireless connection, I have reset the windows to the factory picture.

I check the device manager and then I wanted to update the wireless adopter but unfortunatley I deleted.

Since then I am trying to reinstall it but it didn't work.

Do you think it is hardware problem

thanks

[Paul_Tikkanen]

You're very welcome.

Yes, I do.

If there is no Ralink wifi adapter listed under the Network Adapters device manager category, and there is no Network Controller device listed in the device manager with a little ! mark next to it, then the wifi adapter has most likely died on you.

I think the easiest thing to do if you prefer to use wireless, would be to purchase an external USB wifi adapter.