Desktop quite connecting to wireless printer

[rjc10]

I have an Office jet pro 8715 printer, scanner which is conncted wirelessly to my Dell computer.  While scanning 8 pages the computer all at once says it is no longer connected to the printer.  The printer connects to my laptop fine.  I have a good wireless signal on the computer but the computer  requests my network password and rejectes the password as invalid.  Any ideals?

[atharva_gp]

@rjc10,

Thanks for reaching out to the HP Support community!

• Are you able to print from the PC to the printer?
• The blue light on the printer (wireless), is that solid or blinking?
• Please share the screenshot of the error about the password rejection.

Let's try these steps:

Step 1: Run the HP Print and Scan Doctor 

• Download HP Print and Scan Doctor.
• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
  • If your printer is not listed, turn it on and click Retry.
  • If there is a connection problem, follow the instructions in the tool.
• Select 'Fix Scanning'
• The tool will run some tests and correct most of the issues automatically.
• Try printing and scanning a few documents.

Let me know what happens.

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