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HP Recommended
HP ENVY 4500 e-All-in-One Printer

After the installation of a new wifi-router, I can't connect the printer with the new wi-fi key. 

1 REPLY 1
HP Recommended

Hi @PF2023,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Meanwhile, perform the steps from this document.

 

If required, also update firmware by selecting the current OS. Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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