• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-01-2022 11:41 AM

HP Recommended
Product: HP OfficeJet Pro 8030 series
Operating System: Microsoft Windows 10 (64-bit)

Does the HP OfficeJet Pro 8030 series support a wired Ethernet connection? I have disabled the wireless connection and attempted to have the device obtain an IP address DHCP. Link LED on printer side is active but link LED on switch is always dark. Have tried using multiple switches.

 

Pls advise

Category:
2 REPLIES 2

‎01-01-2022 03:21 PM

HP Recommended

@jd12345 -- take a close look at the order of the coloured wires at both ends of the Ethernet cable.

The two orderings need to be identical -- you do not want to have a "cross-over" cable.

 

A "cross-over" cable wires the 2 "Send/Receive" wires at one end to the 2 "Receive/Send" wires at the other end.

 

Or, just try a different Ethernet cable.

 

Was this reply helpful? Yes No

‎01-02-2022 09:08 AM

HP Recommended

Have tried multiple cables. Note: If I were using a MDI-X cable there wouldn't be link on both sides. At the moment the link LED appear on the printer.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.