I have been having trouble with connecting to websites online without timing out. In checking speeds with manufaturer hardware purchased from BestBuy (with a 150 Mbps download/10 Mbps upload plan from Cox cable), I am gettng only 20Mbps download/10Mbps upload. I was told I need a new router. I bought a $150 router to cover a 2400sf home for my 1200sf condo. Speeds were no better. Yesterday, I was told I need a new modem since the router didn't work. I installed the new modem today. That didn't improve speeds either. My phones can connect to the 5Gh and have speds to 178 download/1 upload. Why can't my computer see the higher capacity or achieve the same speed results. I purchased two new pieces of equipment and neither have worked and now I can't get new router to see my HP printer, a 3050A.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected devices such as Docking Station, USB storage devices, displays, and printers. Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset. Rinse and Repeat
AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt. Choose System Tests (Fast Test does a 4 minute hardware check). AND/OR HOW DO I USE DIAGNOSTICS?
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe
Then try this....
netsh lan show interfaces
netsh wlan show drivers
netsh wlan show interfaces
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
Copy and paste into notepad and save somewhere accessible as LBB.bat (not TXT) and run, preferably as an administrator and post back anything useful.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".