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‎11-30-2023 10:24 AM

HP Recommended
Product: HP EliteBook 840 G5 Notebook PC
Operating System: Microsoft Windows 11

My PC has sim slot, but anytime I insert my sim..sim is not displaying on my pc why?

Category:
1 REPLY 1

‎11-30-2023 11:18 AM

HP Recommended

Hi:

 

Every HP Elitebook 840 G5 has a SIM card slot.

 

What 90% of them don't have is the optional and expensive WWAN adapter hardware that is needed to connect to a cellular network.

 

Go to the device manager.

 

Click to expand the network adapters device manager category.

 

In that section you will see an ethernet adapter (probably Intel), a wifi adapter, and if your notebook has a mobile broadband adapter (WWAN), then it will be one of these, according to the specs:

 

HP lt4132 LTE/HSPA+ 4G Mobile Broadband

or

Intel® XMM™ 7360 LTE-Advanced

 

If you don't see either of those devices listed there, then your notebook does not have mobile broadband capability.

 

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