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Aaronk14
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Message 1 of 4
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Solved!

Dropping wi-fi on 24-BO19

HP Recommended
24-BO19
Microsoft Windows 10 (64-bit)

Wi-fi connection will often read "[network name] no internet connection", even though there are 2-3 other devices in the house, within the same area, successfully connected and using the wi-fi. Sometimes restarting the computer fixes it, sometimes it doesn't, sometimes it just drops in the middle of using the computer. Can I get a link to latest drivers for Realtek RTL8723BE and start there? I have had the issue since the computer was new, called and spend over 2 hours on the phone while we ran diagnostics and did a full factory reboot and software update, no fix. 

 

Thanks

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Paul_Tikkanen
Level 21
Level 21
141,416 64,980 22,069 33,989
Message 2 of 4
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HP Recommended

Hi:

 

Here is the link to the latest W10 Realtek WLAN driver for that model card.

 

2023.54.331.2017 Rev.A     Jun 21, 2017

 

http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80963.exe

 

Other than providing that driver, that would be the only help I can offer regarding the problem you are experiencing.

 

 

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Paul_Tikkanen
Level 21
Level 21
141,416 64,980 22,069 33,989
Message 2 of 4
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HP Recommended

Hi:

 

Here is the link to the latest W10 Realtek WLAN driver for that model card.

 

2023.54.331.2017 Rev.A     Jun 21, 2017

 

http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80963.exe

 

Other than providing that driver, that would be the only help I can offer regarding the problem you are experiencing.

 

 

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Aaronk14
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Thanks for the link, seems to have fixed the issue for now but it's only been 24 hrs so hard to tell. Much appreciated!

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Paul_Tikkanen
Level 21
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141,416 64,980 22,069 33,989
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You're very welcome.

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