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‎09-24-2020 07:35 AM

HP Recommended
Product: HP 7740 Pro
Operating System: Microsoft Windows 7 (64-bit)

Hello,
My printer doesn't turn ON. I have a blue screen on the control panel with error DD000D38.
Could you help me please?
Thanks

2 people had the same question
6 REPLIES 6

‎09-27-2020 05:49 AM

HP Recommended

@NztC

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/768...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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‎10-15-2020 03:15 PM

HP Recommended

DID YOU EVER GET THIS RESOLVED?  HP CUSTOMER SERVICE SUCKS.

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‎10-15-2020 03:20 PM

HP Recommended

CAN YOU PLEASE HELP WITH THIS ERROR.  THERE IS NO PROBLEMS WITH MY POWER SOURCE. 

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‎10-15-2020 07:20 PM

HP Recommended

The link is to a power source not a complete blue screen....,

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‎10-15-2020 11:13 PM

HP Recommended

Yes it was, but did you ever fix the problem..

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‎10-16-2020 09:16 AM

HP Recommended

Have you checked if the printer has the latest Firmware?

 

Link: https://support.hp.com/in-en/document/c02919168

KrazyToad
I Am An HP Employee

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