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HP Recommended
HP 7740 Pro
Microsoft Windows 7 (64-bit)

Hello,
My printer doesn't turn ON. I have a blue screen on the control panel with error DD000D38.
Could you help me please?
Thanks

6 REPLIES 6
HP Recommended

@NztC

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/768...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

HP Recommended

DID YOU EVER GET THIS RESOLVED?  HP CUSTOMER SERVICE SUCKS.

HP Recommended

CAN YOU PLEASE HELP WITH THIS ERROR.  THERE IS NO PROBLEMS WITH MY POWER SOURCE. 

HP Recommended

The link is to a power source not a complete blue screen....,

HP Recommended

Yes it was, but did you ever fix the problem..

HP Recommended

Have you checked if the printer has the latest Firmware?

 

Link: https://support.hp.com/in-en/document/c02919168

KrazyToad
I Am An HP Employee

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