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NztC
New member
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Message 1 of 7
511
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Error DD000D38

HP Recommended
HP 7740 Pro
Microsoft Windows 7 (64-bit)

Hello,
My printer doesn't turn ON. I have a blue screen on the control panel with error DD000D38.
Could you help me please?
Thanks

6 REPLIES 6
Betty0610
HP Support Agent
HP Support Agent
19,445 19,402 1,053 979
Message 2 of 7
Flag Post
HP Recommended

@NztC

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/768...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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Diego_A
New member
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Message 3 of 7
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HP Recommended

DID YOU EVER GET THIS RESOLVED?  HP CUSTOMER SERVICE SUCKS.

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Diego_A
New member
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Message 4 of 7
Flag Post
HP Recommended

CAN YOU PLEASE HELP WITH THIS ERROR.  THERE IS NO PROBLEMS WITH MY POWER SOURCE. 

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A3P0
New member
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Message 5 of 7
Flag Post
HP Recommended

The link is to a power source not a complete blue screen....,

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Diego_A
New member
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Message 6 of 7
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Yes it was, but did you ever fix the problem..

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KrazyToad
Retired
Retired
22,744 19,097 1,374 1,295
Message 7 of 7
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HP Recommended

Have you checked if the printer has the latest Firmware?

 

Link: https://support.hp.com/in-en/document/c02919168

KrazyToad
I Am An HP Employee

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