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Gary84
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Message 1 of 2
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Flag Post

Ethernet status/speed

HP Recommended
H.P. 290-P0056
Microsoft Windows 10 (32-bit)

MY ISP provides a connection speed of 200 MBPS.  This machine connection speed is (capablle of) 1 GBPS.  I can only get less than 100 MBPS with this BRAND NEW machine !.

I called an ISP tech to look to see what the problem could be and he eliminated modem, cables, etc as the problem and stated it had to be the computer itself.    So I contacted a HP technician who  reviewed the compter remotely and said that it is NOT the competer.  It is obviously the computer but HP won't/can't do anything about it.  Another computer hooked to the same system gets 200+ MBPS.  A spare laptop I have gets 200+ MBPS.  This new machine is the only one that gets nowhere the speed it is built for?  Why?  Does anyone have an exclamation?  A suggestion?

1 REPLY 1
Jeet_singh
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Message 2 of 2
Flag Post
HP Recommended

@Gary84,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues slow internet issues on your HP Desktop. Don't worry we'll work together to help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Have you tried to update the Bios?

Have you tried to run any test on the computer?

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the PC

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

Let's update the Bios, Chipset and Wireless card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant. 

Once done, restart the computer. 

 

Alternatively, you can go through the support document - HP PCs - Slow Internet Troubleshooting (Windows 10, 😎

 

If the issue persists, I would suggest here is to run an extensive system test on the computer from F2(Please capture the failure ID for further assistance).

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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