From time to time jerky or no response from mouse and keyboard (wireless)

[firebobby]

I have been getting an intermittent problem where issue where my mouse and sometimes keyboard dont respond

Have even replaced the keyboard and mouse, still same issue

Not sure if its a driver or other conflict?

[Irwin6]

Hi @firebobby,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing issues with the wireless keyboard and mouse.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[firebobby]

Hi, Irwin, I have tried your suggestions and my windows was updated a couple of days ago and the HP assistant and Device manager say I have the latest BIOS and drivers?

At this moment, mouse and Keyboard Ok, but that is what happens, I know it will fail again soon

I go on holiday tomorrow until Sunday so wont have access to my PC until then

Deon

[Irwin6]

Hi @firebobby,

If you encounter the same issue even when the PC is up to date.
It could be an issue with the Wireless kit.

However, try connecting the wireless kit to another PC and test to check if the issue persists.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support