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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Katrina52
New member
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Message 1 of 2
273
Flag Post

Grey default printer

HP Recommended
Envy 7640
Microsoft Windows 10 (32-bit)

Using HP Envy7640 wirelessly. Was printing fine. Had to replace power supply in omputer tower.  When I plugged everything back in, got printer offline message. Went to Devices and printers, right clicked. Went to see what's printing. Clicked on Printer and deselected Use Printer Offline.

All indications on printer itself show that I am connected to my wireless network and the Signal is Excellent. Any suggestions? I need to write checks using my accounting program. 

I know I could try to unearth my printer cord and physically link to my tower, but would prefer not to have to pull my huge computer desk away from the wall to make the connections.

1 REPLY 1
itsmyname
Level 9
5,032 4,948 230 644
Message 2 of 2
Flag Post
HP Recommended

What happens if you select the printer, and click "uninstall", and then restart Windows, and then use "add new printer", to try to add it back in?

 

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