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‎08-28-2022 04:36 AM

HP Recommended

WiFi driver missing from all-in-one desktop.  Reinstall SP87565 did not work.  How do I reinstall this driver?

3 REPLIES 3

‎08-28-2022 05:56 AM - edited ‎08-28-2022 05:59 AM

HP Recommended

We need the product ID and model of your AIO.  I assume you are running windows 10 .

 

In the meantime, connect to the internet with wired cable, bring up windows device manager and uninstall the Wi-Fi adapter

something like the following

BeemerBiker_0-1661687584261.png

 

Then click to "scan for new hardware"

BeemerBiker_1-1661687711258.png

 

If the correct driver is not installed by Microsoft then post your product ID and model of computer

It would also be useful to know what the error message was when attempting to run that update application

Thank you for using HP products and posting to the community.
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‎08-28-2022 10:31 PM

HP Recommended

Me muestra el controlador pero no se conectya por wifi tengo que usar un adaptador portatil usb para tener internet

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‎08-29-2022 10:42 AM

HP Recommended

Hey @Alf58a 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.


Or, if you prefer, you can visit the HP Spanish Community (https://h30467.www3.hp.com/). Thank you for your understanding.

Regards,

Ric_Ob

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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