Create an account on the HP Community to personalize your profile and ask a question
08-28-2022 05:56 AM - edited 08-28-2022 05:59 AM
We need the product ID and model of your AIO. I assume you are running windows 10 .
In the meantime, connect to the internet with wired cable, bring up windows device manager and uninstall the Wi-Fi adapter
something like the following
Then click to "scan for new hardware"
If the correct driver is not installed by Microsoft then post your product ID and model of computer
It would also be useful to know what the error message was when attempting to run that update application
I am a retired Principal Analyst, and a community volunteer.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.
08-29-2022 10:42 AM
Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.
Or, if you prefer, you can visit the HP Spanish Community (https://h30467.www3.hp.com/). Thank you for your understanding.
Didn't find what you were looking for? Ask the community