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lsirmans
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Message 1 of 2
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HP 23 AIO connects wireless but does not recognized ethernet cable

HP Recommended
HP 23r-119c
Microsoft Windows 10 (64-bit)

I am trying to connect using an ethernet cable but under network connections it says network cable unplugged. it will connect wirless but ialso want to be able to connect wired. The cable works with other devices so it is not the cable. 

1 REPLY 1
asmita6658
HP Support Agent
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Message 2 of 2
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@lsirmans

 

Greetings and Welcome to the HP Support Community. 

 

Don't worry, I'm here to help! 

 

Let's try these steps -

 

Step 1 Network Troubleshooter -
1) In the search box, type and open "Troubleshooter".
2) Click on "Network and Internet".
3) Click on "Internet Connections". 

 

Step 2 Re-install the Network Adapter -
1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, select Network adapters > the network adapter name.
3) Right-click on the network adapter (Ethernet), and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Download and install the driver from this link

 

You may also refer to this document for further troubleshooting steps - HP PCs - Troubleshooting Wired Home Networks (Windows 10)

 

Hope this helps!

 

Let me know how that goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day ahead 🙂

Asmita
I am an HP Employee

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