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‎06-03-2025 10:49 PM

HP Recommended

Hello
I brought about 20 pieces of HP 230 wireless mouse and keyboard combo
18H24AA

I lost the Bluetooth dongle/receiver for six of the devices so it’s not working now

Could you please help me how can I get spare USB receivers and configure it ?L or any other solution? 

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2 REPLIES 2

‎06-05-2025 10:23 AM

HP Recommended

Hi @SojanAbraham,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.
 

We understand you’ve purchased approximately 20 units of the HP 230 Wireless Keyboard and Mouse Combo (Model: 18H24AA) and have unfortunately misplaced the USB receivers for six of them. We’re here to assist you.


To better assist you with obtaining replacement USB receivers and guidance on potential re-pairing options, we’ve sent you a Private Message with additional instructions.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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‎06-08-2025 08:06 PM

HP Recommended

Hi, thanks fr the response

I don't able to see the 'Private Message with additional instructions.'

Please help me to locater

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