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HP Device Manager with NAT

HP Recommended
Microsoft Windows 10 IOT

Hello Community,


As requested for two customers we have we've setup the HP Device Manager to be usable over NAT (internet). I've setup the protocols and ports as required in the documentation ( ).


The Thin Clients can be seen by the HP Device Manager and you are able to send tasks / jobs to the specified device over the NAT. The only thing is the task will remain in the orange state (sending) and won't turn to the light blue state (processing). But if I switch networks from cable to Wi-Fi or hotspot or vice versa the job will go to the status processing and the device will reboot for example (if that is the task I send to the device).


Also if I keep the Thin Client on the same network / subnet and I restart the agent service on the Thin Client then also the job goes to processing and then it works.


I've looked and googled for a solution for this issue but I wasn't able to find it so I hope I might get the answer here on the forum.


Anyways, thanks in advance!


If more information is required or specific information is required please feel free to ask!


Kind regards,


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