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GloriaW1
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HP ENVY 5530

HP Recommended
Example: HP ENVY 5530 all-in-o
Mac OS X 10.11 El Capitan

Every time I try to print a page from my MAC wirelessly, the printer ALWAYS first prints out 3 pages of HP Network Configuration Pages, followed by the page I am trying to print.  How to stop the first 3 pages?

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Chimney_83
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Greetings @GloriaW1

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that your prints the Network configuration page every time you try to print a document from your computer running on MAC OS. 

Don't worry, I will be glad to assist you. 

Are you facing any print quality issue with your printer?

 

Recommend you to reinstall the printer on your MAC and check. 

 

First, uninstall the printer software from your computer using the method suggested in this HP Article below.

(Have the printer disconnected from the computer during uninstallation.)

 

HP Printers - Uninstalling HP Printer Software (Mac)

Once you have uninstalled the printer software, reset the printing system.

HP Printers - Resetting the Printing System (Mac)

Restart your MAC. 

Download and install latest printer software from www.hp.com/drirvers

Connect/Power On the printer only when the setup prompts for the printer. 

This should resolve the issue you are facing. 

Do you have a computer running on Windows by any chance?

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

GloriaW1
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To answer your two questions, NO, I am not having print quality issues, and NO I do not have a computer running on Windows.  I did till a month ago, then switched to a Mac, that is when my problems started.

I have printed out and followed your instructions exactly and the last two print jobs did NOT print 3 pages of HP Network Configuration prior to my requested print job.  If this continues then your solution fixed the problem.  I thank you very much, and hope that others will be helped the same way.....by following your instructions.  To do so requires some time and patience and precision.  It is worth it!

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Chimney_83
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Thanks for the reply and glad that the issue is resolved. Please do post your technical queries on our Forums for assistance. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Please do post your technical queries on our Forums for assistance. 

Good Luck.

Chimney_83
I am an HP Employee

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