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castlemill
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Message 1 of 2
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HP Envy All-in-One 27-b214 Loses network and can not find.

HP Recommended
Envy All-in-One 27-b214
Microsoft Windows 10 (64-bit)

I use my computer every 2 or 3 days. When I start it up it can not find any Network. I use the "f10" during restart technique and restore factory settings. This works and the computer is able to see the Network. However, when I return in a couple days it can not find Network. 

 

I have recently started working from home and thought my employer can control what devices are connetcing to network and disabling them. I have no idea. 

 

 

1 REPLY 1
senan6806
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Message 2 of 2
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HP Recommended

@castlemill

 

A warm welcome to HP Community!

Most of the wireless connectivity issues can be resolved by removing the existing Wireless drivers and installing the latest driver. Here is how to do it:

1.) In Windows, search for and open "Device Manager".

2.) Double-click "Network adapters".

3.) Right-click the wireless device and select "Uninstall". Please make sure that you check the box "Delete driver software for this device"

 Once the old wireless driver has been removed, download and install the network driver available here

If issue persists, try the steps available here

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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