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11-06-2018 04:39 AM
bought an original, wireless keyboard and mouse with german layout from hp for my desktop. The problem is, the system don´t connect or recognize it. what do i have to do.
Product N° 1AU17EA#ABD Model N° HP ENVY Curved All-in-One PC
11-07-2018 03:01 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
I see that the keyboard or the mouse is not getting detected by the PC.
I suggest you try connecting the wireless keyboard and the mouse to a different PC and check if it works.
In the meantime, use this link: https://support.hp.com/in-en/document/c00006821 for HP PCs - Wireless Keyboard and Mouse Connection Issues.
Keep me posted, how it goes!
Have a great day!
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