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DetlefGC
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HP Envy all in one

HP Recommended
HP Envy curved all in one
Microsoft Windows 10 (64-bit)

bought an original, wireless keyboard  and mouse with german layout  from hp for my desktop. The problem is, the system don´t connect or recognize it. what do i have to do.

Product N° 1AU17EA#ABD       Model N° HP ENVY Curved All-in-One PC

5 REPLIES 5
Raj1788
HP Support Agent
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@DetlefGC

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

I see that the keyboard or the mouse is not getting detected by the PC.

 

I suggest you try connecting the wireless keyboard and the mouse to a different PC and check if it works.

 

In the meantime, use this link: https://support.hp.com/in-en/document/c00006821 for HP PCs - Wireless Keyboard and Mouse Connection Issues.

 

Keep me posted, how it goes!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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DetlefGC
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Thank you Raj,

the problem is, there is no usb receiver. the receiver for mouse and keyboard is integrated. I need to no, where I can activate or synchronise new wireless mouse and keyboard devices on this model.

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Raj1788
HP Support Agent
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@DetlefGC

 

Could you please help me with the product details of the Wireless keyboard and mouse to assist you better.

 

Thank you.

 

 

Raj1788
I am an HP Employee 

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DetlefGC
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Hello Raj,

thanks for youre help. Here the outstanding details :

HP Envy All in One (27")

Product N° : Z7E42EA#ABE

Serial : 8CQ81100GH

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Raj1788
HP Support Agent
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@DetlefGC

 

Could you please help me with the product details of the Wireless keyboard and mouse with a german layout from hp for your desktop

 

Thank you.

Raj1788
I am an HP Employee 

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