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SLE355
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HP Envy23 No Wireless Adaptor

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HP Envy23 beatsaudio
Microsoft Windows 10 (64-bit)

Hi, there is no wireless adaptor showing up in device manager. Any ideas on how to fix this?

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banhien
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@SLE355

 

Did you upgrade/downgrade your machine ? What is your HP Envy 23 ? Please check its label at the back

 

Regards.

BH
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SLE355
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It's been upgraded to windows 10 but apparently the wireless was working after that still. It's my parents computer, they were connected via ethernet until moving house and have to go wireless now.

 

Have attached a photo.IMG_4593.JPG

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banhien
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@SLE355

 

Many thanks for the information. Machine uses  Wireless LAN - RA Flamingo2 BGN 1x1 adapter with Windows 8 pre-installed:

 

          https://support.hp.com/us-en/product/hp-envy-23-c000-all-in-one-desktop-pc-series/5295893/model/5299...

 

Unfortunately no available drivers for Windows 10 on its support page

 

   https://support.hp.com/us-en/drivers/selfservice/hp-envy-23-c000-all-in-one-desktop-pc-series/529589...

 

Please try to download and install

 

       ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

 

Hope this helps.

 

Regards.

 

 

BH
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SLE355
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I've downloaded and installed but still nothing coming up on device manager.  Have restarted computer. Any other ideas?!

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banhien
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@SLE355

 

Please try another driver

 

   http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72517.exe

 

Regards,

BH
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SLE355
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Thanks, but still no go!

 

Is there a way of checking that these drivers have actually installed?

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banhien
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@SLE355 wrote:

...  Is there a way of checking that these drivers have actually installed?


Hi,

 

Please go to Device Manager > Network adapters and check wireless device

 

 (a) Right click wireless device,

 (b) get its hardware id then post back:

 

     Please use following instructions to get missing hardware id's then post back:

   http://www.wikihow.com/Find-Hardware-ID

 

Regards.

BH
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SLE355
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Thats the issue, there is no wireless device showing in the device manager...

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