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MelissaZ
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HP Laptop Screen Goes Black After Login

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Just purchased my HP Envy laptop 2 months ago.  It powers up, I am able to type in my password then then the screen goes black.  Contacted HP support but there were 53 ppl ahead of me in the que, then went searchign on line.  I am now using my old hp that is a deksotp 10 years old that still works like a champ.  So disappointed in this new one already!  Help

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MuthuSarkan
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Hi 

 please following the steps:

  • Try to press F11 when you power on the unit.
  • Then select troubleshoot and then try to use system restore to restore to a previsou date in time.
  • See if this works for you. If not, try to follow the same steps and instead os system restore, select System Refresh

 

Regards 

Muthusarkan

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