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Harold16
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HP Office Pro 8720

HP Recommended
8720 HP Printer
Microsoft Windows 10 (64-bit)

I have an AT&T phone system with a master and 2 phones . When I connect my printer to the phone line no one can call my house phone. I can however fax Ok when connected to the line. Any suggestions as to why I am unable to call my home phone?

Harold16

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sandytechy20
HP Support Agent
HP Support Agent
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HP Recommended

@Harold16

 

Welcome to the HP support community.

 

If the phone line is shared with your voice calls, select a number of rings that provides enough time for you to answer the phone before the printer picks up the call.

 

  1. Get a telephone cord. Make sure it is a cord with two wire leads, not four.

    Example of a phone cord with two wire leads

  2. Connect the phone cord to the wall jack and to the 1-LINE jack on the back of the printer.

    Connecting the phone cord to the 1-LINE jack on the back of the printer

  3. If you have an answering machine, connect a phone cord to the machine and to the 2-EXT jack on the back of the printer to allow your answering machine to record voice calls without fax noises.

    Connecting a phone cord to the 2-EXT jack on the back of the printer and the answering machine

  4. Set up fax settings and preferences. The HP software includes guided fax setup tools, or you can navigate to the Fax or Setup menus on the printer control panel to change settings.

  5. Rings to answer: When the phone rings, the printer waits and counts the number of telephone rings before it answers the call.

  6. If the phone line is shared with your voice calls, select a number of rings that provides enough time for you to answer the phone before the printer picks up the call.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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