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‎12-20-2019 09:41 AM

HP Recommended
Product: Hp OfficeJet PTO 8610
Operating System: macOS 10.13 High Sierra

Hi.

My friend cancelled our HP Insta Ink subscription. Now our printer won’t work. Is this a coincidence? or related? The printer is connected to the network. We still have our instaink cartridges installed and also have extras to use.

When I go to print I see- Printing, connected to printer on the monitor but the printer face reads- Cannot print. Visit hpinstaink.com for info.

 

Any help is appreciated. Thank you in advance.

1 person had the same question
1 REPLY 1

‎12-20-2019 01:13 PM

HP Recommended

@JLS111986 

 

Instant Ink included ink during the time the subscription was active.

 

You never owned the Instant Ink cartridges - they were part of the Print-by-Page subscription services.

Ideally, the cartridges should be returned to HP.

 

Purchase ink for your printer - remove all the Instant Ink cartridges and replace them with your purchased ink.

 

Website > Help, Information, How-to:  HP Instant Ink

Cancelling Your HP Instant Ink Service

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Merry Christmas 2019Merry Christmas 2019

 

 

Dragon-Fur

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