• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion All-in-One 24 PC 24-ca0000a (39X70AV)
Microsoft Windows 11

Hi, I need help. I have HP Pavilion All-in-One 24 PC 24-ca0000a. I have turned on wireless charging according to user manual. But it still doesnt work. I dont know, what to do...Thank you very much. Karel 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Karlos4 wrote:

Hi, I need help. I have HP Pavilion All-in-One 24 PC 24-ca0000a. I have turned on wireless charging according to user manual. But it still doesnt work. I dont know, what to do...Thank you very much. Karel 


Are you referring to the "wireless charging stand"?  I looked at the 24-ca000a spec and did not see that feature.

The stand holding the AIO should have a decal or writing to show where to put the smartphone

BeemerBiker_0-1661011848640.png

 

The 24-ca000a had a USB3.2 charging port on the side.

BeemerBiker_1-1661011936919.png

 

If you are charging your smart phone using that port and have a problem then possible

1 - The manual states that the USB power is reduced if too much power is drawn from the AIO.   External hard drive, optical drive, cameras, etc all draw power.  quote: "As a safety precaution, if the system power load exceeds the specific configuration’s capacities, the system may temporarily disable some USB ports."

 

2 - Problem could be charging cable especially if you are charging an iPhone

Identify fake cables https://support.apple.com/en-us/HT204566

actual differences in apple cables https://www.mobilereviews-eh.ca/not-all-apple-lightning-cables-are-created-equal/#:~:text=There's%20....

 

 

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

3 REPLIES 3
HP Recommended

@Karlos4 wrote:

Hi, I need help. I have HP Pavilion All-in-One 24 PC 24-ca0000a. I have turned on wireless charging according to user manual. But it still doesnt work. I dont know, what to do...Thank you very much. Karel 


Are you referring to the "wireless charging stand"?  I looked at the 24-ca000a spec and did not see that feature.

The stand holding the AIO should have a decal or writing to show where to put the smartphone

BeemerBiker_0-1661011848640.png

 

The 24-ca000a had a USB3.2 charging port on the side.

BeemerBiker_1-1661011936919.png

 

If you are charging your smart phone using that port and have a problem then possible

1 - The manual states that the USB power is reduced if too much power is drawn from the AIO.   External hard drive, optical drive, cameras, etc all draw power.  quote: "As a safety precaution, if the system power load exceeds the specific configuration’s capacities, the system may temporarily disable some USB ports."

 

2 - Problem could be charging cable especially if you are charging an iPhone

Identify fake cables https://support.apple.com/en-us/HT204566

actual differences in apple cables https://www.mobilereviews-eh.ca/not-all-apple-lightning-cables-are-created-equal/#:~:text=There's%20....

 

 

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Hello, how do I turn it on? Mine doesn't work or light up 

HP Recommended

Do I understand right, that HP Pavilion All-in-One 24 PC 24-ca0000a doesn't have this function wireless charging phone?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.