• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-12-2020 11:43 AM

HP Recommended

Ive been having an issue with my PC since I’ve updated it. It used to be able to connect to the internet before but I needed to update it since it was a long overdue update. I tried to reset the router, reinstall the drivers, i did diagnostics, i even went into the device manager to check and everything was up to date according to my computer. The issue is that whenever I try to connect it will connect successfully but say no internet. When I run the diagnostics check it said there is no valid ip and I’ve tried everything. My other devices connect to the internet just fine it’s just this one computer. If anyone can help I greatly appreciate it in advance! 

1 REPLY 1

‎10-13-2020 05:27 AM

HP Recommended

With so little information, it is difficult to give good advice.  Please include the HP model number, also what Windows or other OS and what is was before the "update".  The way the post is worded, it could give the impression that the PC is not connected to the internet all the time.  Please clarify.  If it is connected, by what means - Ethernet or WiFi


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.