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HP Recommended
HP Officejet 6950
Microsoft Windows 10 (64-bit)

Hi, I have recently upgraded my router. I setup the old SSID on the router with the same password as before so that all my previous devices can pickup and I don't need to reconfigure every device. All my devices connected successfully except the HP officeJet 6950. Currently there are 45 devices connected to my WIFI SSID network except the printer. 

I have rebooted several times both the router and the printer, but SSID is not recognized both manually nor does not show up on the SSID lists.

I have powered off the printer several times, but in vain. The printer is only 2 years old!

Please can someone help me please.

Many thanks

ALI

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@ALIG61, Welcome to the HP Support Community!

 

I understand you are not able to connect the printer to the wireless network.

  • To assist you better, are you using a mesh network?
  • Is the printer able to find any other wireless networks nearby? If yes, it means the printer's wireless radio is working fine.

 

Let us try these steps:

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks. (Skip if already done)
  • Check if the router has MAC address filtering enabled. If yes, you will have to add the printer to the list.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

I have also Changed the Dual band SSID configuration (2.4GHz and 5.0GHz) to split the two bands. But the printer does not pick up the 2.4GHz band SSID from the router either. Have I missed something please?

HP Recommended

@ALIG61, Welcome to the HP Support Community!

 

I understand you are not able to connect the printer to the wireless network.

  • To assist you better, are you using a mesh network?
  • Is the printer able to find any other wireless networks nearby? If yes, it means the printer's wireless radio is working fine.

 

Let us try these steps:

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks. (Skip if already done)
  • Check if the router has MAC address filtering enabled. If yes, you will have to add the printer to the list.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.