HP won't fix WiFI that has NEVER worked

[iooab10]

My wifi really has never worked.  I'm constantly getting dropped.  When I get dropped, efforts to reconnect end up locking my PC to the point I have to pull the power plug.

I've been on support with HP too many times and I've had too many incompetent techs and NO solutions including one tech that hung up on me for calling him incompetent.

I've asked for supervisors, and none are ever available, and none ever call me.

Let' see, every driver and program possibly installed on my PC has been updated by HP techs.

Yet, one HP tech insists my problem is a dead spot in my wifi and REFUSED TO ASSIST ANY FURTHER and now my router is sitting on top of my PC.

The next several techs insisted on reinstalling Windows.  The techs aren't even capable of answering a BASIC question about a Windows install.  The techs, multiple techs, insisted that my D drive will be wiped out with a Windows install.    I spent days backing up my data and made an install USB.

First, the Windows install build form the HP download provided by the techs, the install failed.  HP told me too bad, they are hardware, not software.

I struggled to recover from HP's screw up and guess what.  The D drive is fully intact, and I even selected the option to WIPE EVERYTHING!!!!!

I still have wifi problems.

If I account for MY time, this PC has cost me tens of thousands of dollars in time lost because HP won't fix my wifi.

I know more about fixing and installing Windows than the incompetent technicians HP has hired to assist me.

When will HP give me a technician competent enough to actually fix my problem and not WASTE MORE OF MY PRESCIOUS TIME???????????????????????????????????

I've been thru I don't know how many techs because my problem is wifi and I keep getting disconnected during my support sessions.  When I go back, start all over with a new incompetent technician.  Start all over and I sit and watch while once again my drivers are checked... my windows updates are up to date, my temp folders, disk clean, clear internet cache...  all cleaned out... hours upon hours upon hours of watching HP techs repeat this process and NOTHING!!!!!!

If I account for MY time, this PC has cost me tens of thousands of dollars in lost time so far and that's just counting time wasted with HP no support.

[BeemerBiker]

Use hardwired ethernet to modem  before making support call.  Depending on level of support the tech can access your system remotely and run diagnostics.

Since the diagnostics can reset the WiFi you need cable to be online while running the tests.

I would first checkout the network speed / reliability. This is with cable NOT wifi

Google for a speed test.  Suggest you pick one that your ISP provides then a second one for a sanity check

https://www.broadbandsearch.net/blog/best-internet-speed-test-sites

If no problem show up then look at WiFi reliability

1. Log into your modem and make sure it is "n" band enabled both 5ghz and 2.4 , security type WPA2-personal with same password / ssid for both 5 and 2.4 bands.

If your modem has an option to find a "clear channel" than run that option and select the recommended channel.

If no option and you have a smart phone then google and download a WiFi analyzer that is free and find the least used channel.

While you are logged into the modem look at the device list for any unusual device names and on-going or suspicious activity.  If you are using the default password it needs to be changed.

2. Make sure your PC is set for 5ghz band not 2.4.  Lot of cameras, kitchen gadgets and toys uses 2.4 and is now a junk band.

I read the specs of our system is it seems to be excellent.  There is always the possibility of a "lemon" in which case the M.2 WiFi board can be replaced.  There is always the possibility of bad actors.  There are tools & software available cheap on Amazon, eBay, Aliexpress and others to jam WIFI, disable LoJack, skim credit card readers and make phone calls using fake caller id.

A smartphone can show WiFi jamming. Either someone doing it on purpose or a nearby airport radar sweep, or more likely so much junk that the channel is useless.  If an option to set xmit strength to %100 then do it both modem and pc.

[praveenbv]

Hi@iooab10,

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips! I understand that you need assistance with the wireless connection dropping randomly on your notebook. I’ll be glad to assist you with this.

We need to isolate it to being hardware or software related first.

For better clarity, I would require more information regarding this.

• When did this first begin?
• Did it happen after a software or windows update?
• Have you tried to run any test on the wireless card from F2?

Please try these steps first.   

1. Open CMD with Administrator

2. Type:  sc config storsvc type= own 

( this resets this service to its default state )

3. Restart the PC.

4. Check if this fixes it.

I recommend you try to follow the below steps:

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

If it does not, please visit this link for further support: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

If not check this link out: Common fixes for wireless connectivity issues.

The next thing, I would suggest here is to uninstall the wireless drivers from the device manager: 

Right-Click on the start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

Then restart the computer and check if you are able to go online.

Finally, please update the bios, chipset, and wifi drivers from this link: http://hp.com/drivers Please select the country and follow the on-screen instructions.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer to this link to know how to use HP support assistant.

 Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.