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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Gooseman33
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Message 1 of 3
176
Flag Post

Has my new HP desktop get locked up and and add saying do not turn off computer, but to call HP

HP Recommended

I had my machine locked and a voice command not to turn of my computer and 2 alerts on screen. Said to contact HP support and the , rep stated they are HP support team. Wanted to install Viral and computer protection to get rid of a virus threat. I aggreed, but for some reason, i think they are spam. Does anyone know of them and are they legit  Gooseman33

2 REPLIES 2
MarcusC
Moderator
Moderator
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Message 2 of 3
Flag Post
HP Recommended

Hey @Gooseman33 


This is definitely a scam.

As for scammers in the community:



Be alert for scammers who may be posing as HP support representatives, particularly those who claim to be “HP Helpdesk”.



Only call numbers from people who have a HP badge on their profile page.



If you think you have received a fake HP Support message, please report it to us by clicking on the blue "Report Inappropriate Content" button above the message in the Private Message portion of the Community.



Thank you!



Kind regards,



MarcusC

I work on behalf of HP.
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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 3 of 3
Flag Post
HP Recommended

@Gooseman33

 

I reviewed your post and I understand that your computer is locked.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

It looks like a scam. I recommend you contact support directly and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation