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12-21-2020 02:12 PM - last edited on 12-21-2020 02:26 PM by MarcusC
I had my machine locked and a voice command not to turn of my computer and 2 alerts on screen. Said to contact HP support and the , rep stated they are HP support team. Wanted to install Viral and computer protection to get rid of a virus threat. I aggreed, but for some reason, i think they are spam. Does anyone know of them and are they legit Gooseman33
12-21-2020 02:22 PM
This is definitely a scam.
As for scammers in the community:
Be alert for scammers who may be posing as HP support representatives, particularly those who claim to be “HP Helpdesk”.
Only call numbers from people who have a HP badge on their profile page.
If you think you have received a fake HP Support message, please report it to us by clicking on the blue "Report Inappropriate Content" button above the message in the Private Message portion of the Community.
12-22-2020 01:02 PM
I reviewed your post and I understand that your computer is locked.
Don’t worry, I assure you I will try my best to get this sorted.
It looks like a scam. I recommend you contact support directly and they will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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