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HP Recommended
Microsoft Windows 10 (64-bit)

I have Wi-Fi connected to the computer but unable to access any website on any browser

1 REPLY 1
HP Recommended

@Buck649 -- Your WiFi connection is between your computer and the "box" provided to you by your Internet Service Provider.  I understand that this connection seems to be working correctly.  However, the connection from that "box" to the Internet may not be fully functional, resulting in the inability to access any web-site.

 

If you launch "Windows Update", does it report that there is no active connection to the Internet, or does it take some to find some updates, or to report "your computer is up to date" ?  This action bypasses your web-browser, in case that your web-browser is causing your issue.

 

Try this:

1. Hold-down the "Windows" key (bottom-left of your keyboard)

2. Tap the "R" key.

3. Release both keys.

4. Into the small box that opens, type  CMD  and press  ENTER.

5. Into the large window that opens, type  PING 1.1.1.1  or  PING 8.8.8.8  and press  ENTER.

6. Do you get an error-message, or about 10 lines of output? 

7. What is the error-message, if any?

 

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