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Ron-B57
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Message 1 of 4
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Solved!

Have new HP home computer( Windows 10). The DVD will not play,what is needed?

HP Recommended

When I just put in a DVD, nothing happened.  Do I have to buy or download a DVD Player from somewhere?

TY  

Ron

 

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 20
Level 20
98,689 37,731 12,820 27,059
Message 2 of 4
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HP Recommended

@Ron-B57

 

I don't know what is your machine but I believe it has Cyberlink software and you can use this softare to play DVD's. You may have to use the software to open DVD the first time and next time it will know how.

 

Please try

 

(a) Hit Win key to open Menu,

(b) Scroll down to Cyberlink folder,

(c) Expand this folder and Open Media Player (or PowerDVD),

(d) Open DVD,

(e) Play.

 

More details (also applicable for Windows 10):

 

    https://support.hp.com/au-en/document/c04222533

 

The following link shows you how to find out what is your computer.

 

    https://support.hp.com/us-en/document/c03754824

  Please do NOT post its Serial number (s/n).

Regards.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

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3 REPLIES 3
banhien
Level 20
Level 20
98,689 37,731 12,820 27,059
Message 2 of 4
Flag Post
HP Recommended

@Ron-B57

 

I don't know what is your machine but I believe it has Cyberlink software and you can use this softare to play DVD's. You may have to use the software to open DVD the first time and next time it will know how.

 

Please try

 

(a) Hit Win key to open Menu,

(b) Scroll down to Cyberlink folder,

(c) Expand this folder and Open Media Player (or PowerDVD),

(d) Open DVD,

(e) Play.

 

More details (also applicable for Windows 10):

 

    https://support.hp.com/au-en/document/c04222533

 

The following link shows you how to find out what is your computer.

 

    https://support.hp.com/us-en/document/c03754824

  Please do NOT post its Serial number (s/n).

Regards.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
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Ron-B57
Author
New member
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Message 3 of 4
Flag Post
HP Recommended

Thank you very much Banhien, I was able to open my Cyberlink Media Player.  I have a new HP Slimline Desktop-290-p0043w.

I'm just leaning how to use it as I'm not a computer whiz.  Much appreciated.

 

Ron

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banhien
Level 20
Level 20
98,689 37,731 12,820 27,059
Message 4 of 4
Flag Post
HP Recommended

@Ron-B57

 

You are welcome and Happy New Year

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
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