cancel
Showing results for 
Search instead for 
Did you mean: 
MB-23
New member
1 0 0 0
Message 1 of 2
180
Flag Post

Having problems printing wirelessly from my PC to Printer, have no probs. before

HP Recommended
HP Envy 4524
Microsoft Windows XP

Having problems printing wirelessly from my laptop to my HP ENVY 4524 wireless printer, problem has only just occurred, have tried to delete documents in print queue and it says that it is deleting, but will not disappear.

1 REPLY 1
banhien
Level 19
Level 19
90,576 90,453 11,632 24,928
Message 2 of 2
Flag Post
HP Recommended

Hi,

Welcome to HP Support Forum. I think you need to remove the queue. For Windows, please try:

    hold down the Windows key and press R.
    from the Run window, type services.msc and hit enter.
    if the machine asks for Admin you have to accept this,
    look down to the print spooler service, right click it and select properties
    click on the Stop button,
    browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
    delete the job inside this folder
    reboot the machine

Regards.

Please note: Windows XP is a non-supported product now.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation