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Having problems printing wirelessly from my PC to Printer, have no probs. before

HP Recommended
HP Envy 4524
Microsoft Windows XP

Having problems printing wirelessly from my laptop to my HP ENVY 4524 wireless printer, problem has only just occurred, have tried to delete documents in print queue and it says that it is deleting, but will not disappear.

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HP Recommended


Welcome to HP Support Forum. I think you need to remove the queue. For Windows, please try:

    hold down the Windows key and press R.
    from the Run window, type services.msc and hit enter.
    if the machine asks for Admin you have to accept this,
    look down to the print spooler service, right click it and select properties
    click on the Stop button,
    browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
    delete the job inside this folder
    reboot the machine


Please note: Windows XP is a non-supported product now.

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