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OTH1
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Message 1 of 2
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Having trouble with touch on wireless keyboard

HP Recommended
Pavilion All-in-one 27-xa
Microsoft Windows 10 (64-bit)

When using wireless keyboard I have trouble hitting two keys at once; particularly turning on the caps lock when typing the a key.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@OTH1,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to press 2 keys simultaneously.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the keyboard driver from the device manager and then restart the computer and check whether the issue is resolved.

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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