04-21-2017 07:37 AM
04-21-2017 09:34 AM
Allow me to welcome you to the HP forums!
I wish I could be encouraging, but the unfortunate fact of the matter is that more and more of the original Updated-to-Win10 PCs are showing problems with each of MS's Version Upgrades. I have several Upgraded PCs running Win10, and only very recently, with the Creator's Update (CU) have they been showing problems.
One PC has been working great since it's updated over a year ago, and then after the CU, it could not find or print to the HP networked printer anymore. After two days of troubleshooting, with no good results, I almost went out and bought a non-HP printer when, suddenly, it started working again.
Ordinarily when stuff suddenly stops working, I suspect one or more Driver updates forced onto the PC through recent Windows Updates, so I suggest to folks that they look back through the WUs for recent driver updates, remove them, reboot the PC -- and if that fixes the problems, disabling future Driver updates.
I would still recommend this action, but with MS now burying updates in Version changes (as with the CU) and in Cumulative Updates, this is getting harder and harder to do.
All I can suggest at this point is running this troubleshooing function and hoping it finds and fixes the problem: http://hp.dezide.com/ts/start.jsp?guide=wirelessco
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
04-21-2017 02:26 PM