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jesusman
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I am missing a wireless network driver for Windows 10

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HP 2000 Notebook PC 2b0NR
Microsoft Windows 10 (64-bit)

I am missing a wireless network driver for Windows 10, and HP doesn't have any for my model! (for Windows 10)

Serial #: 5CG3111R67

 

One day my laptop stopped showing any network options. I tried everything. I realized that in adapter settings, i only have an ethernet option, but no wireless option. Also, in Device Manager, I seem to just be missing a wireless network driver. (Yes, I've tried updating everything)

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banhien
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Message 2 of 10
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@jesusman

 

Your machine has  Atheros AR9485 802.11b/g/n 1x1 WiFi adapter as shown (please keep or bookmark the following link for future references):

 

      http://partsurfer.hp.com/Search.aspx?searchText=C2N31UA

 

Please download and install

 

    http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71815.exe

 

Regards.

 

BH
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jesusman
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I don't really know what I'm doing, but I installed it and restarted and I didn't see any change. Is there something that I missed?

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jesusman
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[Deleted]

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jesusman
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Ok I'm an idiot, I installed the wrong download. To clarify, I did install the link and restart my laptop and nothing happened- It's still not an option on adapter settings, and it doesn't show up in device manager. If someone could help from here, I'd be very thankful

 

@banhien if you could help

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CF4
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Hi

 

Device Manager has a show Hidden Devices option.

 

Hidden Devices.png

 

Next if you could use a command prompt and type...

 

getmac
ipconfig -all

and post the results, less any personal data.

 

Getmac All.png

 

 

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jesusman
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Thanks for responding. I checked hidden networks and the newly installed wireless driver was there. Regarding the command prompt, I wasn't sure what private information was on there so I DMed you a screenshot.

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CF4
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Hi

 

The getmac did not seem to be effective.

 

With mine I get 3, Ethernet Bluetooth and WiFi, you only got one (Ethernet)?

 

If so the adapter is 'missing' -  failed, worked loose or similar.

 

My BIOS has info screen (F1) that shows my WiFi is there...

 

SSID WiFi Born On.pngSo I know what to look for.

 

Can you repeat just the getmac please.

 

The PM helped.

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jesusman
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Physical Address    Transport Name
=================== ==========================================================
74-46-A0-CB-1B-FC   \Device\Tcpip_{D467ABE6-863F-4398-AB3D-2CFA19799AF7}

 

 

Thanks so much for your continued help. Again, I checked Device Manager and see two other programs there, however neither of the names seem to match that of the driver I was told to install.  I'm not sure if my interpretation is correct or not.

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CF4
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Message 10 of 10
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Hi

 

You don't seem to have a Wireless Adapter Card that shows up.

 

It is either loose, damaged or failed.

 

I just hope someone else has a better strategy than me.

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