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‎10-25-2022 05:35 AM

HP Recommended
Product: HP ProBook x360 11 G5 EE Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

The troubleshooting shows “An Ethernet cable is not properly plugged in or might be broken” and also the Wi-Fi adapter is not showing

Category:
3 REPLIES 3

‎10-27-2022 02:45 PM

HP Recommended

Hello @Mxdn 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <wireless network> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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‎10-28-2022 02:32 AM

HP Recommended

8F094ED4-91F5-4C57-9A3E-3779E48563C9.jpeg 

 

EA34B7FE-AEFB-4F02-9E9A-BD6434BDD52C.jpeg

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‎10-28-2022 02:35 AM

HP Recommended

Those ones?

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