I can’t access to Wi-Fi

[Mxdn]

The troubleshooting shows “An Ethernet cable is not properly plugged in or might be broken” and also the Wi-Fi adapter is not showing

[ub6424]

Hello @Mxdn 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <wireless network> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[Mxdn]

 

 

[Mxdn]

Those ones?