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09-22-2019 11:42 AM
For my desktop: HP Pavilion p2 Series, Product Number QP812AA#ABA.
For my monitor: HP w185e, Product Number XL883A.
I don't know what all has been done to the computer. I have a DVI-D cable and an ethernet cable. The internet I am using is Netgear.
09-24-2019 06:37 PM
Did you try with a different cable and check if it works.
Do you see any light while connecting the cable?
Do you see any red x or exclamation mark on the on ethernet on the taskbar?
Keep me posted.
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Have a great day!
I am an HP Employee
09-25-2019 06:54 PM
We originally had a VGA canle but the port is broken so we switched to DVI-D. There is a red X on the internet icon on the taskbar. I don't remember if i have seen a light come on anywhere... if there is a light, i can't tell. Should i look closer for a light? Would that be more helpful?
Thank you so much for replying!
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