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cathy20
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Solved!

I cant find a new wireless 5G network

HP Recommended
desktop - UT7G8B4
Microsoft Windows 10 (64-bit)

Hi, I have always had our desktop connected via a wireless router. We have recently moved the desktop and needed to use a Wifi extender which is 5G. Our desktop does not show the new 5G network as an option for connection.

All our other devices in the room find and connect to the network fine.

Hope you can help

Cathy

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Lil_Boy_Blue
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Hi

Yes it helps.

So the WiFi adapter in the desktop is for 2.4 Ghz.

 

You have a "5G" which is either a 5.0 Ghz WiFi device whaich means it wont connect, or a 5G Mobile Phone device which it is not going to work with.

 

So you need to get a 2.4 Ghz range extender.  Replace the adapter in AiO device, its a desktop so it should be easy.

Fit an external 5.0 Ghz adapter to the All in One desktop.

 

https://www.amazon.co.uk/dp/B01560JGQW/ref=psdc_430578031_t1_B00L0YLRUW

View solution in original post

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Lil_Boy_Blue
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Hi

Can you please try

WinKey + R and type msinfo32  and post line 9 the SKU:   value?

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cathy20
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Hi, sorry, what is WinKey + R?

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cathy20
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Hi, googled it! Sku is N4Q55AA#ABG

Cathy

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Lil_Boy_Blue
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Hi

 

So you have a  HP Pavilion All-in-One - 23-q109a (Touch)  with a

Antenna - 1x1, L550mm, Marcus Touch, NT

which suggests it is a single band and probably 2.4 Ghz.

 

So if you could run this please...

Copy, Paste and Save in Notepad, as LBB.bat and double click to run.
Post anything non-personal, but relevant please.

@ECHO OFF

PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"

PAUSE


It will give the adapter that is fitted.

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cathy20
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Hi, I am on my laptop as I cant get internet on the desktop so I dont think I can do what you have asked above - is there another way I can find out the information for you?

Cathy

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Lil_Boy_Blue
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Hi

Yes.

On the laptop, also works on desktops,

WinKey + R     and type   cmd.exe pause

 

which opens up a screen/DosBox   where you type these individual lines.


PowerShell -Command "Get-NetAdapter"

 

PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"

systeminfo

 

OR try +WinKey + R and type msinfo32

WinKey + R  and Type msinfo32

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cathy20
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Hi, there are other adapters listed but I think the one you want is Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter

Adapter type Ethernet 802.3

Hope this helps

Cheers

Cathy

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Lil_Boy_Blue
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Message 9 of 10
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Hi

Yes it helps.

So the WiFi adapter in the desktop is for 2.4 Ghz.

 

You have a "5G" which is either a 5.0 Ghz WiFi device whaich means it wont connect, or a 5G Mobile Phone device which it is not going to work with.

 

So you need to get a 2.4 Ghz range extender.  Replace the adapter in AiO device, its a desktop so it should be easy.

Fit an external 5.0 Ghz adapter to the All in One desktop.

 

https://www.amazon.co.uk/dp/B01560JGQW/ref=psdc_430578031_t1_B00L0YLRUW

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Lil_Boy_Blue
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Prego.

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