I got my pc repaired and now i am getting one tower but, I am sitting next to my wifi modem

[sameer53]

HP Notebook - 14s-dk0093au

I Recently got my pc repaired and 

Following the repair, I have been facing a persistent problem with my PC's connectivity. Despite being in close proximity to the WiFi modem, my PC consistently detects and connects to only one tower, resulting in a notably diminished internet speed and a less stable connection.

Steps Taken: In an effort to resolve the issue independently, I have taken the following steps:

1. Proximity to WiFi Modem: I have ensured that my PC is placed in close proximity to the WiFi modem to ensure a strong signal.

2. Router Reset: I have reset the router multiple times to rule out any potential issues with the network.

3. Device Reboot: I have rebooted my PC several times in the hopes of re-establishing a stable connection.

Despite these efforts, the problem persists, and I am unable to enjoy a reliable internet connection on my HP PC.

Repair Details: The recent repair service was conducted on . The repair primarily addressed [Changing of my Keyboard].

Request for Assistance: I kindly request your assistance in resolving this connectivity issue. Given the essential role my PC plays in both professional and personal aspects of my life, a stable and fast internet connection is imperative.

Additional Information: To assist you further, here are some additional details about my setup:

• PC Model: [HP NOTEBOOK -14s-dk0093au]
• Operating System: [Windows 11]
• Location of PC: [I am sitting next to the wifi modem]

Thank you for your assistance.

[Irwin6]

Hi @sameer53,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your PC/Laptop.

Perform a drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC, refer to the steps on this link to update the BIOS.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persist, refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[sameer53]

No, I am not able to do it can we do like an any desk mirrioring so that you could do it yourself 

[Irwin6]

Hi @sameer53,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support