• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
OMEN 30L Desktop - GT13-0014
Microsoft Windows 11

I have been having an issues lately where my internet just gives out on my pc. My wife works fine but my PCs internet just dies. When I try to open a webpage on chrome it gives me an SSL certificate error but that’s not the actual issue. I went into my BIOS and did a component check on my wired network and I got a failure ID: M4XR6K-A4GB4N-QF8U2J-8D9U03. If you have any idea what this means or how to fix it I would appreciate it.

 

Omen 30L GT13 0xxx

1660 Super

AMD Ryzen 5 3600 6 Core

1 REPLY 1
HP Recommended

With a failure ID from the diagnostics, that usually means the component has failed.  Since that is a on board device, usually not replaceable.  Since that motherboard has no PCI slots, then a USB adapter is the best bet or use the WiFi instead of Ethernet

 

FYI: did this start after the upgrade to Windows 11 or did Windows 11 cause this failure?.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.