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‎05-30-2022 02:59 AM

HP Recommended
Product: OMEN 30L Desktop - GT13-0014
Operating System: Microsoft Windows 11

I have been having an issues lately where my internet just gives out on my pc. My wife works fine but my PCs internet just dies. When I try to open a webpage on chrome it gives me an SSL certificate error but that’s not the actual issue. I went into my BIOS and did a component check on my wired network and I got a failure ID: M4XR6K-A4GB4N-QF8U2J-8D9U03. If you have any idea what this means or how to fix it I would appreciate it.

 

Omen 30L GT13 0xxx

1660 Super

AMD Ryzen 5 3600 6 Core

Category:
1 REPLY 1

‎05-30-2022 05:28 AM - edited ‎05-30-2022 05:29 AM

HP Recommended

With a failure ID from the diagnostics, that usually means the component has failed.  Since that is a on board device, usually not replaceable.  Since that motherboard has no PCI slots, then a USB adapter is the best bet or use the WiFi instead of Ethernet

 

FYI: did this start after the upgrade to Windows 11 or did Windows 11 cause this failure?.


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