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‎04-01-2025 09:21 AM

HP Recommended

Not recognise to new cartridges

Reply
1 REPLY 1

‎04-02-2025 02:34 PM

HP Recommended

@1945tony, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide: Click here

 

Now, let's dive into the issue! Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

If you mean that the cartridges are not recognized by your printer, you can check out this guide: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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