Internet issues realtek rtl8852ae wifi 6 802.11ax pcie adapter HP Pavilion

[MarcelCostray]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Internet issues realtek rtl8852ae wifi 6 802.11ax pcie adapt... - HP Support Community - 8563165

Reply:

Hi,

on my Envy x360 15EE-1xxx the issue is still present after updating windows 11 to 22H2 and driver version to .351.

Latency is around 2000ms at times and varries down to 200ms (or Request timed out). Also when downloading big files over 100MB, the connection drops and I have to resume downloading or start again.

Strangely there are no issues with latency in Linux (KDE Neon), so it has to be Windows driver related problem.

**SOLUTION** It looks like changing the channels on Wi-Fi router made latency lower to usable levels although some packets are still lost from time to time. I change the settings from automatic to the best channel as per wifi analyzer app. both on 2.4Ghz and 5Ghz. Still strange how HP Pavillion, Lenovo Carbon and Thinkpad have no issues.

[Treeko · Accepted solution]

Hi @MarcelCostray,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing boot issues with HP Envy x360.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support