Hi @ESSJAY2022,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the keyboard not working properly. Don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Have you tried to use another keyboard and check if that works?
Have you tried to check if the keyboard works in different applications?
Have you tried to uninstall the drivers from Device manager?
In the meantime, let's try these steps here:
Perform a Hard reset on the PC:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
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If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
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With the power off, disconnect the power cord from the back of the computer.
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With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
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Reconnect the power cord and turn on the power.
Next thing, I would suggest here is to go to Device manager and Uninstall the keyboard drivers:
Right-Click on start button> click device manager> expand keyboard and right-click on it and uninstall the keyboard drivers
Then Restart the computer and this will automatically look for the drivers and install it. Once done, please update the Bios and Chipset drivers on the PC from our HP support website, using this link: https://support.hp.com/us-en/drivers
Now check if the situation has been corrected.
If the Issue persists, I would recommend you run the component test from this link: https://support.hp.com/us-en/document/c03467259 for the keyboard and other components.
Please follow the steps completely. If the keyboard fails and shows a failure code, please make a note of it. It is a hardware issue and it needs to be replaced.
For more assistance, please follow this link: HP PCs - Wireless Keyboard and Mouse Troubleshooting
Please keep me posted. I will keep a watch for your reply. Please perform all these steps diligently and patiently. This should do the trick for you.
Hope this helps. Let me know how it goes. I genuinely hope the issue gets resolved without hassles and unit works great.
Let me know if those steps worked for you.
If they did, that’s awesome!
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.
Jeet_Singh
I am an HP Employee
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