cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
krod1998
New member
1 0 0 0
Message 1 of 2
183
Flag Post

Labtop wont work

HP Recommended
Pavilion dv7

When labtop is on it says "An operating system wasn't found. Try disconnecting any drives that don't contain an operating system. 

Tags (1)
1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 337 429
Message 2 of 2
Flag Post
HP Recommended

Hi@krod1998, Welcome to the HP Support Community!

 

I reviewed your post and I understand it's not booting to Windows.

 

If you recently installed an additional hard drive, turn off the computer and remove the drive before using the following steps: (Click here for details) 

  • Open HP System Recovery: 

CAUTION: 

Please backup your data before proceeding further: 

  • Press the F11 key repeatedly while the computer is starting. 

  • If you have a recovery disc, turn on the PC and insert the first recovery disc into the drive. Use the disc to enter the system recovery. 

  1. Select Microsoft Startup Repair tool and wait for the repair to find and fix errors. When finished, restart the computer; even if the startup repair tool finds errors but cannot fix them. 

  2. If the error message persists, open the recovery manager screen as was done in step 1. 

  3. At the recovery manager screen, press ALT + D. 

  4. Enter the following text at the command prompt: bootrec /rebuildbcd 

  5. If bootrec displays "Add installation to boot list?", press y. 

After bootrec completes successfully, the computer displays "The operation completed successfully". 

  1. To close the command prompt, enter the following text: exit 

  2. At the Recovery Manager screen, select Microsoft Startup Repair tool (again) and wait for startup repair to find and fix errors. When finished, restart the computer. 

  3. The error should no longer open. If it does, perform a system recovery, making sure to backup important files. 

If you removed a hard drive before using these steps, replace the drive. If the error occurs again, make sure the additional hard drive is not set as an active drive. Only the main bootable drive should be set as active. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation