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HP Recommended
HP Notebook - 14-ac151nr (ENERGY STAR)

I have a HP notebook I was given as a gift when I was young . I didn’t really use it as much , it then started getting a virus, I can’t download apps , I want to use google it doesn’t let me die to it having an error on reading the page , it’s also slow . I would like to fix it to avoid this problem 

1 REPLY 1
HP Recommended

I looked over here https://support.hp.com/us-en/product/hp-14-ac100-notebook-pc-series/8499318/model/10193193/manuals

 

The base 14-Ac151nr laptop may have only 2gb of memory and as low as 32g of disk space

You mentioned a virus but possibly the system is just slow because of memory and disk space

 

Memory can be expanded to 8gb by replacing the 2gb stick

 

If you have that 32gb eMMC memory then a problem:  Looking at page 24 you will need a drive kit and a drive.

The drive kit 813510-001  seems to be unavailable

https://parts.hp.com/hppartsIGSO/Search_Results.aspx?mscssid=FBC732E22B30490FAC295A0BCF99C309&Search...

 

google may help https://www.google.com/search?q=hp+813510-001

 

Try running the clean disk tool.  Be sure to select the option to "clean system files"

BeemerBiker_0-1667394126570.png

be sure to remove all but the last backujp

BeemerBiker_1-1667394211706.png

 

 

 

If only 32gb of disk space it may not be useful to maintain any backups at all.


I am a retired Principal Analyst, and a community volunteer.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.